Overview

At zodfromdeerpweb.com, owned by GeneralZodX, our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Please note that several types of goods are exempt from being returned, including:

• Perishable items such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials or flammable liquids or gases

Additional Non-returnable Items:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are granted, such as:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, is damaged, or has missing parts not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you via email of its receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank, as there might be additional processing time.

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Sale Items

Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us on discord @general_zodx28.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, we will send a refund to the gift giver, who will be informed about your return.

Shipping Returns

To return your product, mail it to: [your physical address]. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

For questions regarding refunds and returns, contact us on discord @general_zodx28.